Adapt'd State - My Experience

100% success on 7 jobs landed

100's of Coaching Sessions received

2004 - 2012

2004 - Entry Level Tech Support Agent

2006 - Technical Team Lead

2008 - Technical Team Manager

2011 to 2012 - Technical Team Manager II

- Provided excellent customer experiences to customers

- Received coaching and implemented strategies to set me up for success and promotions

- Lead and managed technical support teams

- Launched three Global Service Desks

2012 - 2013

Operations Manager

Leader of four Technical Teams supporting the nations largest cellular provider.

- Grew from two teams up to seven as we successfully went from a pilot strategy to a Nationwide Launch.

- Leader of multiple initiatives and projects

1,000's of Coaching Sessions Conducted

100's of Interviews conducted

2013 - 2014

Senior Manager

Leader of a Global Service Desk that consisted of 300 agents, 17 Team Leads and 7 Managers.

- Primary responsibility was meeting contractually agreed performance measurements through aligning people to processes that resulted in world class support.

2014 - Current

Global Services Leader

Responsible for creating and managing an operational vision/strategy that delivers exceptional customer experience through EY's support services for over 250k internal customers over 170 countries. Continually accomplish this through internal Level 1, Level 2, Vendor/Escalation Management and Vendor Partner teams.

"Maximum efficiency is the phrase that comes to mind when I when I think about Jeremy. I had the pleasure of working with Jeremy for almost two years working on a project for a large customer. Jeremy's ability to lead while empowering others to be leaders themselves really made him stand out in my eyes. While I was multiple reporting levels underneath Jeremy, I always felt encouraged to reach out to him for support and guidance. Jeremy is an excellent leader, strategic thinker, and a fun person to be around."

Aaron